The Influence of Reward Systems and Performance on Employee Retention: A comparative study of IT and Telecom Companies in Tashkent
Keywords:
Reward management system, Performance Management, Intrinsic reward, Extrinsic reward, 360-feedbcak, Performance- based reward, Employee retention.Abstract
The purpose of this research is to analyse how reward systems and performance management practices impacts on employee retention in two different types of companies operating in Tashkent: an IT company and a Telecom company.
This study examines intrinsic and extrinsic reward strategies, as well as performance management tools used to enhance employee satisfaction and commitment. To obtain information, a semi‑structured interview was conducted with Human Resource Managers of Telecom and IT companies. Findings suggest that both companies rely on different reward approaches and performance evolution methods, each affecting retention in different ways. The study recommends implementing two types of reward system and 360-feedback and structure performance-based rewards.
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